Store Leader & Customer Experience Champion

boottbarnext; Louisiana (MO); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly rate plus sales/in‑

incentives (SPIFFS)

Monthly store sales bonus

Merchandise discount

401(k) plan with company matching

Medical, Dental, Vision and Life

Flexible schedules

Growth opportunities

Job summary

Boot Barn is seeking a Key Holder to lead in-store customer service and sales execution. You will partner with the leadership team to drive activity toward store goals, develop team skills, and ensure smooth store operations.

You will communicate product knowledge, promote promotions, and uphold merchandising standards. The role requires 1–2 years of retail experience, strong leadership and communication, and flexibility with shifts, including nights and weekends.

Qualifications

• 1–2 years of retail sales experience.
• Strong leadership, communication, time management and organization skills.
• Availability to work nights, weekends and holidays.
• Flexibility with scheduling and willingness to work extended hours when necessary.
• Up to 10% travel to support local stores, as needed.

Responsibilities

• Foster a service and selling culture; exceed overall expectations to build long-standing customer relationships.
• Become an expert in our product categories; understand and communicate product knowledge to the customer.
• Maintain and achieve measurable goals, including UPT and ADT.
• Be informed of current promotions and advertisements.
• Maintain merchandising standards and assist in floor moves and store housekeeping.
• Process merchandise and monitor replenishment of floor stock.
• Accurately complete all sales transactions and maintain cash/media accountability at POS.
• Develop skills and improve metrics by partnering with store leadership.
• Complete opening and closing procedures as per company standards and Time & Attendance policy.
• Adhere to all laws and company policies.
• Perform other duties as assigned by management.
• Demonstrate high quality work, attendance and appearance.

Skills

Retail sales experience

Leadership

Communication

Time management

Organization

Shift flexibility

Travel up to 10%

Job description

Boot Barn is seeking a Key Holder to lead in-store customer service and sales execution. You will partner with the leadership team to drive activity toward store goals, develop team skills, and ensure smooth store operations.

You will communicate product knowledge, promote promotions, and uphold merchandising standards. The role requires 1–2 years of retail experience, strong leadership and communication, and flexibility with shifts, including nights and weekends.