Store Leader: Build Teams & Elevate Customer Experience

Bath & Body Works; Jacksonville (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

40% merchandise discount

DailyPay convenience

Benefits: medical, dental, vision

Job summary

Bath & Body Works in Jacksonville, FL is seeking an Assistant Store Manager to partner with the Store Manager in developing outstanding associates and delivering exceptional customer experiences. You will positively impact growth, lead teams, and execute store operations with a selling-focused mindset.

You will recruit and coach talent, set clear performance goals, and ensure consistent execution of activities; you may act as Manager on Duty and oversee bank deposits, shipments, and daily

Qualifications

• Proven experience delivering sales, customer experience, and operational results in a fast-paced environment.
• Prior experience in a manager role, preferably in a retail setting.
• Thrives in a customer-first based retail environment.
• Ability to foster a customer-focused selling culture.
• Effective communication skills, being open to feedback, and the ability to adapt quickly.
• Ability to provide in-the-moment coaching to associates.

Responsibilities

• Attract, hire, develop, inspire, and retain top talent.
• Set and reinforce clear and concise performance expectations, results goals, and accountability with all associates.
• Responsible for leadership tasks as delegated by the Store Manager including acting as Manager on Duty to address customer experience, vendor relationship, or maintenance issues.
• Partner with the Sales Leadership Team to support action plans that improve results and ensure effective execution of operational activities.
• Implement and sustain floorset direction to optimize the business and bring the product story to life.
• Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directives.
• Set the direction and goals for the day/shift when associates arrive for work.
• Provide individual and team performance feedback and recommendations to managers.
• Meet payroll targets by ensuring appropriate sales floor coverage and maintaining a selling focus.
• Lead exceptional in-store customer experiences through demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge.
• Create genuine connections with customers through uncovering needs, sharing product information, demoing products, and making personalized recommendations.
• Train, coach, reward, and motivate associates to improve selling and the customer experience.
• Reinforce selling expectations, performance, results, and accountability with all associates.

Job description

Bath & Body Works in Jacksonville, FL is seeking an Assistant Store Manager to partner with the Store Manager in developing outstanding associates and delivering exceptional customer experiences. You will positively impact growth, lead teams, and execute store operations with a selling-focused mindset.

You will recruit and coach talent, set clear performance goals, and ensure consistent execution of activities; you may act as Manager on Duty and oversee bank deposits, shipments, and daily