Assistant Store Manager: Lead Teams & Elevate Customer Experience

Bath & Body Works; Delray Beach (FL); Vor Ort; USD 42.000 - 56.000; Vollzeit

Benefits dieser Stelle

Medical benefits

Dental benefits

Vision benefits

Store discount 40%

Daily pay

Weekly pay

Zusammenfassung

Bath & Body Works in Delray Beach, FL is seeking an Assistant Store Manager to partner with the Store Manager in developing outstanding associates and delivering exceptional customer experiences daily.

As a store leader, you will set performance expectations, coach teams, manage payroll targets, and drive sales while maintaining our brand standards. This role requires flexibility for evenings, weekends and holidays to support peak times and business growth.

Qualifikationen

• Proven experience delivering sales, customer experience, and operational results in a fast-paced environment.
• Prior experience in a manager role, preferably in a retail setting.
• Thrives in a customer-first based retail environment.
• Ability to foster a customer-focused selling culture.
• Effective communication skills, being open to feedback, and the ability to adapt quickly.
• Ability to provide in-the-moment coaching to associates.
• Ability to de-escalate store and customer situations effectively.
• Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays.

Aufgaben

• Attract, hire, develop, inspire, and retain top talent.
• Set and reinforce clear and concise performance expectations, results goals, and accountability with all associates.
• Responsible for leadership tasks as delegated by the Store Manager including acting as Manager on Duty, when scheduled, to address customer experience, vendor relationship, or maintenance issues.
• Partner with the members of the Sales Leadership Team to support action plans that improve results and ensure effective execution of operational activities.
• Implement and sustain floorset direction to optimize the business and bring the product story to life.
• Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directives.
• Set the direction and goals for the day/shift when associates arrive for work.
• Provide individual and team performance feedback and recommendations to managers.
• Meet payroll targets by ensuring appropriate sales floor coverage and maintaining a selling focus.
• Lead exceptional in-store customer experiences through demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge.
• Create genuine connections with customers through uncovering needs, sharing product information, demoing products, and making personalized recommendations.
• Train, coach, reward, and motivate associates to improve selling and the customer experience.
• Reinforce selling expectations, performance, results, and accountability with all associates.
• All store positions require constant physical activity, including standing, walking, reaching, and lifting.
• Associates should be able to lift 10 pounds consistently and up to 50 pounds.
• Consistently provide the most safe, clean, and engaging experience by adhering to all safety standards and expectations.
• Maintain our values, policies, and procedures.

Kenntnisse

Retail leadership

Customer service

Operational excellence

Communication

Coaching

Availability

Ausbildung

High school diploma or equivalent

Tools

POS systems

Jobbeschreibung

Bath & Body Works in Delray Beach, FL is seeking an Assistant Store Manager to partner with the Store Manager in developing outstanding associates and delivering exceptional customer experiences daily.

As a store leader, you will set performance expectations, coach teams, manage payroll targets, and drive sales while maintaining our brand standards. This role requires flexibility for evenings, weekends and holidays to support peak times and business growth.