Store Leader: Banking Customer Experience & Ops

TD; Amherst (MA); On-site; USD 33,000 - 46,000; Full time

Job summary

TD Bank Amherst seeks a Store Supervisor to lead day-to-day teller and service activities in a fast-paced environment. You will maintain operational excellence, manage risk, and coach staff to deliver personalized customer experiences.

The role emphasizes driving sales conversations, handling platform and cash operations, and maintaining strong regulatory compliance. On-site, full-time position in Amherst, MA.

Qualifications

• HS Diploma or GED required; undergraduate degree preferred.
• 2+ years related experience in customer-facing roles or sales.
• Notary License preferred.
• Previous supervisory or leadership experience.

Responsibilities

• Provide supervisory oversight to a team of colleagues in achieving Store objectives.
• Lead day-to-day operations to deliver personalized service and compliant solutions.
• Monitor teller/ platform workflows and delegate tasks.
• Drive risk controls including cash handling, vault management and fraud prevention.
• Coach and develop team on delivering effective customer service and sales conversations.
• Lead and participate in customer interactions to build trust and long-term relationships.

Skills

Customer service

Sales experience

Supervisory

Education

HS Diploma or GED

Undergraduate degree preferred

Tools

Outlook

Lotus Notes

Word

Excel

Job description

TD Bank Amherst seeks a Store Supervisor to lead day-to-day teller and service activities in a fast-paced environment. You will maintain operational excellence, manage risk, and coach staff to deliver personalized customer experiences.

The role emphasizes driving sales conversations, handling platform and cash operations, and maintaining strong regulatory compliance. On-site, full-time position in Amherst, MA.