Store Leader: Banking Advisory & Customer Growth

TD; Alexandria (VA); On-site; USD 44,000 - 66,000; Full time

Job summary

The Assistant Store Manager at TD in Alexandria, VA leads day-to-day service, sales, and store operations, guiding a team to deliver TD's model of convenience, personalized advice, and customer relationships. The role relies on strong leadership and regulatory compliance to achieve performance goals.

You'll coach staff on providing legendary customer service, manage schedules, and contribute to business growth through effective referrals and community engagement, with opportunities for growth

Qualifications

• Undergraduate degree or equivalent experience.
• 2+ years experience working with customers and/or sales in any capacity or equivalent.
• Supervisory or leadership experience preferred.
• Demonstrated ability to provide Legendary Customer Service.
• Strong verbal and written communication skills.
• Sales and Operational Management skills.
• Ability to manage competing priorities.
• Previous consumer and residential lending experience preferred.
• Proficient in Microsoft Office.
• Knowledge of banking products and services preferred.

Responsibilities

• Lead a team to deliver day-to-day service, sales, and store operations.
• Coach staff to provide Legendary Customer Service and achieve daily/quarterly objectives.
• Oversee complex advisory activities and ensure compliance with policies and procedures.
• Drive opportunities and referrals to grow business and deepen customer relationships.
• Maintain schedules and store labor to meet customer demand and regulatory requirements.
• Act as a store leader, communicating TD's brand and store goals to the team.

Skills

Communication skills

Sales management

Operational management

MS Office

Education

Undergraduate degree or equivalent

Tools

Notary License

NMLS registration

Job description

The Assistant Store Manager at TD in Alexandria, VA leads day-to-day service, sales, and store operations, guiding a team to deliver TD's model of convenience, personalized advice, and customer relationships. The role relies on strong leadership and regulatory compliance to achieve performance goals.

You'll coach staff on providing legendary customer service, manage schedules, and contribute to business growth through effective referrals and community engagement, with opportunities for growth