Store Leader, Banking & Customer Service

TD; Florida; On-site; USD 33,000 - 46,000; Full time

Job summary

TD Bank in New Smyrna Beach, FL seeks a supervisory leader to manage daily store activities, oversee teller and platform operations, and drive sales conversations. You will coach a team to deliver exceptional customer service while maintaining risk controls and regulatory compliance.

This role requires a HS Diploma or GED, 2+ years in customer-facing roles, and strong communication skills. Notary license is a plus; the job offers a 40-hour week in a retail banking environment.

Qualifications

• HS Diploma or GED required; undergraduate degree preferred.
• 2+ years related experience working with customers and/or sales.
• Notary License preferred.
• Previous supervisory or coaching experience is desirable.
• Proven ability to meet and exceed customers' expectations.
• Strong organization to handle multiple tasks in a fast-paced environment.
• Effective verbal and written communication skills.
• Sound judgment in decision making and problem solving.
• Ability to multi-task and maintain order in the store.
• Proficiency with Outlook, Lotus Notes, Word and Excel.

Responsibilities

• Provides supervisory oversight to a team to achieve store objectives.
• Leads day-to-day team activities ensuring compliant, efficient service.
• Directs teller and platform operations and customer escalations.
• Engages customers with sales and advisory conversations to deepen relationships.
• Coaches the team to deliver legendary customer experiences.
• Manages operations including cash handling, security, and compliance.

Skills

Customer service

Supervisory

Communication

Organization

Education

HS Diploma or GED

Undergraduate degree preferred

Notary License (preferred)

Supervisory experience

Meeting customer expectations

Multi-tasking in fast-paced environment

Verbal and written communication

Outlook, Lotus Notes, Word, Excel proficiency

Tools

Outlook

Lotus Notes

Word

Excel

Job description

TD Bank in New Smyrna Beach, FL seeks a supervisory leader to manage daily store activities, oversee teller and platform operations, and drive sales conversations. You will coach a team to deliver exceptional customer service while maintaining risk controls and regulatory compliance.

This role requires a HS Diploma or GED, 2+ years in customer-facing roles, and strong communication skills. Notary license is a plus; the job offers a 40-hour week in a retail banking environment.