Store Leader: Customer Experience & Operations

TD; Lakewood Township (NJ); On-site; USD 33,000 - 47,000; Full time

Job summary

TD Bank is seeking a Store Supervisor in Lakewood, NJ to oversee daily activities, ensure compliance, and drive customer-focused service. You will manage tellers and platform tasks, coach staff, and handle escalations to protect customers and the bank.

The role requires a high school diploma, 2+ years in customer service or sales, and strong communication. Prior supervisory experience is a plus, with opportunities to grow within a major financial institution.

Qualifications

• HS Diploma or GED required; undergraduate degree preferred.
• 2+ years related experience in customer service or sales.
• Notary License preferred; supervisory experience is a plus.
• Strong organization, verbal and written communication skills.

Responsibilities

• Supervise day-to-day team activities to meet objectives and compliance.
• Lead teller, platform and customer escalation duties in absence of a manager.
• Coach team on delivering knowledgeable customer service and sales discussions.
• Maintain risk controls, cash handling, and regulatory adherence.

Skills

Customer service

Supervisory experience

Communication skills

Problem solving

Multitasking

Education

HS Diploma or GED

Undergraduate degree preferred

Notary License preferred

Tools

Outlook

Lotus Notes

Word

Excel

Job description

TD Bank is seeking a Store Supervisor in Lakewood, NJ to oversee daily activities, ensure compliance, and drive customer-focused service. You will manage tellers and platform tasks, coach staff, and handle escalations to protect customers and the bank.

The role requires a high school diploma, 2+ years in customer service or sales, and strong communication. Prior supervisory experience is a plus, with opportunities to grow within a major financial institution.