Store Lead: Team Coach & Operations

The Men's Wearhouse, Inc.; Evansville (IN); Presencial; USD 22.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

401K with company match

PTO (sick leave, vacation)

Employee discount

Quarterly incentive program

Descripción de la vacante

The Men's Wearhouse, Inc. is seeking a Store Lead to partner with the Store Manager to coach the team, drive sales, and ensure operational excellence across the store. You will manage store keys when on duty and lead by example to elevate the customer experience.

Qualifications include at least 1 year in retail or sales, strong communication, and ability to train high-performing teams. This role emphasizes inclusivity, staff development, and adherence to company directives.

Formación

• Minimum of 1 year of Retail or Sales experience.
• Creative individual who demonstrates good judgement and is tuned-into the pulse of the business.
• Self-motivated, results oriented, strategic thinker.
• Strong organizational and leadership skills.
• Excellent written and verbal communication skills.
• Demonstrates active listening and problem-solving skills.
• Proven ability to train and develop high performing store teams.
• Proficient in technology systems, applications, Microsoft Office, and video conferencing.
• Ability to operate a computer and POS System.

Responsabilidades

• Inspire store team to achieve their best performance.
• Execute to maximize growth and potential.
• Create an engaged and inclusive store environment.
• Elevate the customer experience through operational excellence.
• Exceed customer expectations in all interactions.
• Lead store staff to achieve sales, service, and operational goals when on duty.
• Model company values and lead by example as a coach.
• Communicate priorities and sales driving information to empower staff.
• Assist in recruiting store staff and promote inclusivity.
• Analyze store reports to drive business decisions.
• Support training and onboarding of staff on internal operations.
• Implement store programs to improve efficiency and branding.
• Contribute to regular store meetings to keep staff aligned with directives.
• Train the team on customer service expectations to achieve high NPS.
• Leverage customer feedback to resolve concerns.

Conocimientos

Retail experience

Leadership

Communication

Problem solving

Training

Organizational skills

POS System

Microsoft Office

Herramientas

POS System

Microsoft Office

Video conferencing

Descripción del empleo

The Men's Wearhouse, Inc. is seeking a Store Lead to partner with the Store Manager to coach the team, drive sales, and ensure operational excellence across the store. You will manage store keys when on duty and lead by example to elevate the customer experience.

Qualifications include at least 1 year in retail or sales, strong communication, and ability to train high-performing teams. This role emphasizes inclusivity, staff development, and adherence to company directives.