Store Lead & Customer Experience Coach

Men's Wearhouse; Charlotte (NC); On-site; USD 60,000 - 75,000; Full time

Job summary

Men's Wearhouse is seeking a Store Lead who will partner with the Store Manager to coach the team, drive sales, and maintain operational excellence. The role involves managing store keys and acting as the manager on duty when scheduled.

You will work to inspire performance, deliver a top-notch customer experience, and lead the staff to meet business goals while upholding company values across daily operations.

Qualifications

• Minimum of 1 year of Retail or Sales experience.
• Strong organizational and leadership skills.
• Excellent written and verbal communication skills.
• Demonstrates active listening and problem-solving skills.
• Proven ability to train and develop high performing store teams.
• Proficient in technology systems, applications, Microsoft Office, and video conferencing.
• Ability to operate a computer and POS System.

Responsibilities

• Inspire store team to achieve their best performance.
• Execute to maximize growth and potential.
• Create an engaged and inclusive store environment.
• Elevate the customer experience through operational excellence.
• Exceed customer expectations in all interactions.
• Lead store staff to achieve sales, service, and operational goals when on duty.
• Model company values and coach actively.
• Communicate priorities and sales information to equip staff.
• Assist in recruiting store staff and foster an inclusive environment.

Skills

Leadership

Communication

Staff Training

Tech Proficiency

Organization

Retail Experience

Tools

POS System

Microsoft Office

Video Conferencing

Job description

Men's Wearhouse is seeking a Store Lead who will partner with the Store Manager to coach the team, drive sales, and maintain operational excellence. The role involves managing store keys and acting as the manager on duty when scheduled.

You will work to inspire performance, deliver a top-notch customer experience, and lead the staff to meet business goals while upholding company values across daily operations.