Store Lead: Coaching, Ops & Customer Experience

Men's Wearhouse; Reno (NV); On-site; USD 22,000 - 29,000; Full time

Job summary

The Men's Wearhouse is seeking a Store Lead to partner with the Store Manager in driving sales, service, and operational excellence. You will coach and motivate the team, manage store operations, and open/close duties as the manager on duty.

You will foster an engaging, inclusive environment, elevate the customer experience, and ensure brand standards are met, while leveraging reports to inform decisions and identify growth opportunities.

Qualifications

• Minimum of 1 year of Retail or Sales experience.
• Creative individual with good judgement and pulse on the business.
• Self-motivated, results oriented, strategic thinker.
• Strong organizational and leadership skills.
• Excellent written and verbal communication skills.
• Active listening and problem-solving abilities.
• Proven ability to train and develop high performing store teams.

Responsibilities

• Partner with Store Manager to lead staff to meet sales, service, and operational goals.
• Coach team to deliver exceptional customer experience.
• Recruit and develop store staff while promoting inclusivity.
• Leverage store reports to drive business decisions.
• Ensure store programs are executed to increase sales and branding.
• Conduct regular store meetings to align on directives.

Skills

Leadership

Communication

Training & Development

Problem-solving

Active listening

Tools

Microsoft Office

Video conferencing

POS System

Job description

The Men's Wearhouse is seeking a Store Lead to partner with the Store Manager in driving sales, service, and operational excellence. You will coach and motivate the team, manage store operations, and open/close duties as the manager on duty.

You will foster an engaging, inclusive environment, elevate the customer experience, and ensure brand standards are met, while leveraging reports to inform decisions and identify growth opportunities.