Store Lead & Performance Coach

The Salvation Army Southern California; San Jose (CA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Opportunity for career growth

Paid time off

Employee discounts

Employee referral bonuses

Job summary

The Salvation Army Southern California is seeking a dedicated Store Associate to join The Arc operations in San Jose. You will support daily store activities, including opening/closing, POS, inventory, and merchandising to meet program needs and donor expectations.

The role emphasizes teamwork, customer service, and adherence to ARC policies, with opportunities for growth within the organization and a commitment to serving the community through responsible store management.

Qualifications

• High school diploma or GED required.
• Minimum of one year of previous retail experience; supervisory experience preferred.
• Must pass a background check, including criminal history and sex offender registry.
• Ability to communicate effectively with management, employees, customers, and donors.

Responsibilities

• Takes an active role and partners with the Store Manager in daily store operations, including opening and closing procedures, point of sale operations, inventory management, and ARC merchandising standards.
• Assumes responsibility for all day‑to‑day store operations, including personnel and cash handling, in the absence of the Store Manager and/or Assistant Manager. Discuss concerns with the District Sales Manager.
• Assists Store Manager to monitor and analyze key performance indicators to drive store sales and increase profitability as projected by budget and goals set by Command Retail Directors and Command Administration.
• Schedules store employees, coordinates shift change meetings, and provides coaching, training, and development to staff when the Store Manager and Assistant Manager are absent. Processes paperwork per Review Standards, especially regarding time and attendance compliance.
• Ensures high levels of customer and donor satisfaction through excellent service while maintaining good community relations and developing strategies to improve service.
• Supports Back Room Processors/Warehouse Associates to meet daily processing goals.
• Supervises program beneficiaries when Work Therapy Assignments are implemented.
• Protects and secures store currency, inventory, and property, including daily logging of cash deposits, bank deposits, and building security.
• Ensures building security during non‑operating hours with alarm system arming and alert protocol.
• Maintains safety measures in accordance with ARC policy and government regulations and reports incidents immediately. Assists with mandatory weekly store meetings.
• May be transferred or relocated to other stores based on business needs.
• Completes all tasks assigned by the District Sales Manager, Command Retail Directors, and Command Administration.

Skills

Oral communication

Written communication

Teamwork

Retail experience

Education

High school diploma or GED

Job description

The Salvation Army Southern California is seeking a dedicated Store Associate to join The Arc operations in San Jose. You will support daily store activities, including opening/closing, POS, inventory, and merchandising to meet program needs and donor expectations.

The role emphasizes teamwork, customer service, and adherence to ARC policies, with opportunities for growth within the organization and a commitment to serving the community through responsible store management.