Store Lead – Luxury Retail & VIP Client Experience

Tapestry Inc

Orlando (FL)

On-site

USD 33,000 - 51,000

Full time

14 days+

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Benefits offered by this job

Medical insurance

401(K)

Paid parental leave

Commuter benefits

Job summary

Kate Spade New York in Orlando is seeking a Supervisor I to lead a high-energy sales team at the Orlando Vineland Premium Outlets store. You will drive sales, coach associates, and ensure brand standards while delivering exceptional customer experiences.

The role involves inventory control, cash handling, and supporting omni-channel initiatives such as live-streaming and clienteling systems. A luxury retail background and strong English communication are preferred.

Qualifications

2+ years of experience in a retail service environment in a management or floor leadership role.
Ability to communicate effectively with customers and staff; strong English language proficiency.
Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
Social media literacy and understanding of platform trends.
Comfort with omni-channel/virtual selling tools and clienteling systems.

Responsibilities

Drive sales performance and KPI targets while leading the team.
Build client relationships and ensure exceptional in-store and after-sales experiences.
Coach team on goals and performance; support recruitment and onboarding.
Oversee opening/closing procedures, cash handling, and inventory operations.
Lead omni-channel and live-stream selling initiatives and data capture.