Luxury Store Leader | Drive Sales & Brand Experience

Tapestry, Inc.; Orlando (FL); On-site; USD 62,000 - 94,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance and Tuition help

Job summary

Kate Spade New York is seeking a Client & Service Expert to lead a high-performing luxury sales team, develop client relationships, and drive repeat business while maintaining brand standards and impeccable service.

The role emphasizes coaching, payroll/scheduling, visual merchandising, trend analysis, and policy compliance. Evening/weekend availability is required. Orlando location with growth opportunities.

Qualifications

• Minimum 3 years management experience in luxury goods or a comparable retail environment
• College degree preferred
• Prior luxury goods experience preferred

Responsibilities

• Oversee development of clientele by leading by example in building client relationships and proactive outreach
• Develop business driving initiatives to attract new customers and increase repeat business
• Ensure associates utilize client books for increased sales via reviews
• Model selling environment and coach on sales process for top customer service
• Hire, train and motivate a qualified sales team representing the Kate Spade New York brand
• Perform annual performance evaluations with quarterly reviews
• Communicate brand aesthetics and ensure merchandising standards are upheld
• Oversee store opening/closing procedures and payroll budget
• Analyze selling reports and trends to adjust assortment and stock levels
• Ensure compliance with loss prevention and clientele standards

Skills

Sales development

Leadership

Sales analytics

Decision making

MS Office

Education

College degree preferred

Tools

Microsoft Office

Job description

Kate Spade New York is seeking a Client & Service Expert to lead a high-performing luxury sales team, develop client relationships, and drive repeat business while maintaining brand standards and impeccable service.

The role emphasizes coaching, payroll/scheduling, visual merchandising, trend analysis, and policy compliance. Evening/weekend availability is required. Orlando location with growth opportunities.