Retail Supervisor — Luxury Brand Leader & Clienteling

Tapestry; Allen (TX); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Paid parental leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Kate Spade New York at Allen Premium Outlets is seeking a Supervisor I to lead a high-energy, customer-first sales floor. You will drive store productivity, coach the team, build client relationships, and oversee opening/closing procedures while promoting omni-channel selling and VIP retention.

The role requires 2+ years in retail leadership, strong communication, and proficiency with MS Office and social trends; flexibility for busy season and weekends is expected.

Qualifications

• 2+ years of experience in a retail service environment in a management or floor leadership role (luxury/premium or comparable retail preferred).
• Ability to communicate effectively with customers and staff and confidently navigate the sales floor.
• Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
• Social media literacy and understanding of platform trends.

Responsibilities

• Drive personal sales performance while leading the team to achieve sales and KPI targets; analyze metrics and implement best practices to improve results and efficiency.
• Build client relationships through proactive outreach and kate spade service standards; ensure exceptional in-store and after-sales experiences; lead proactive outreach to drive repeat business and VIP retention.
• Coach team on goals and performance; support recruitment, onboarding, and ongoing development.
• Perform and supervise opening/closing procedures: cash handling, bank deposits, register operations, and securing the facility.

Skills

Retail management

Leadership

Customer service

Communication

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

Kate Spade New York at Allen Premium Outlets is seeking a Supervisor I to lead a high-energy, customer-first sales floor. You will drive store productivity, coach the team, build client relationships, and oversee opening/closing procedures while promoting omni-channel selling and VIP retention.

The role requires 2+ years in retail leadership, strong communication, and proficiency with MS Office and social trends; flexibility for busy season and weekends is expected.