Store Lead - Guest Experience & Ops

Five Below; Shirley (NY); On-site; USD 20,000 - 28,000; Part time

Job summary

Five Below in New York seeks a capable manager to lead daily store operations and deliver WOW customer service. You will train crew, oversee tasks, and step in as Manager on Duty to ensure smooth running and guest satisfaction.

Responsibilities include opening/closing, cash handling, stock organization, and safeguarding store standards while driving sales. The role requires flexibility, 18+, and strong communication to inspire the team.

Qualifications

• Must have at least 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Ability to work a flexible schedule including day, evening, weekends, and possibly overnight shifts.
• Must be at least 18 years old and comply with laws.

Responsibilities

• Provide WOW customer service and train crew on the BEST customer service experience.
• Oversee daily store activities and staff performance.
• Assist with receiving and stocking merchandise.
• Act as Manager on Duty when needed.
• Open/close store, secure cash, set alarms, and ensure smooth daily operations.
• Support onboarding and training of associates.
• Drive sales and control expenses by improving merchandising, staff performance, and customer service.
• Collaborate with store leadership on merchandising and operations.
• Perform store maintenance and keep stock areas organized.

Skills

Management experience

Customer service

Multi-tasking

Creative thinking

Communication skills

Education

High School diploma

Some college experience

Job description

Five Below in New York seeks a capable manager to lead daily store operations and deliver WOW customer service. You will train crew, oversee tasks, and step in as Manager on Duty to ensure smooth running and guest satisfaction.

Responsibilities include opening/closing, cash handling, stock organization, and safeguarding store standards while driving sales. The role requires flexibility, 18+, and strong communication to inspire the team.