Store Operations Lead — Customer Experience

Five Below; Town of Sidney (NY); On-site; USD 13,000 - 19,000; Part time

Job summary

Five Below in Нью-Йорк area seeks an energetic leader to oversee store operations as needed, train crew, and drive excellent customer service. You will manage daily activities of store associates, handle receiving and stock, and ensure fast, friendly checkout experiences.

You will also open/close the store, secure cash and alarms, onboard and coach associates, and partner with the leadership team to boost sales while controlling expenses.

Qualifications

• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and think creatively under pressure.

Responsibilities

• Wows the customer through personal contact and trains crew on the BEST customer service experience.
• Oversees daily activities of store associates and ensures high-quality customer service.
• Assists with receiving, unpacking, and organizing new stock for fast stocking on sales floor.
• Acts as Manager on Duty when needed and handles store operations and staff management.
• Manages opening/closing duties including cash security, doors, alarms, and daily operations preparedness.
• Supports onboarding and ongoing training of associates on policies and product knowledge.
• Drives store sales and controls expenses by optimizing merchandising and staff performance.
• Partners with store leadership on merchandising procedures and World Recovery.
• Performs store upkeep such as trash removal, cleaning, and stock room maintenance.

Skills

Management experience

Verbal & written communication

Multi-tasking

Creativity

Staying composed under pressure

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below in Нью-Йорк area seeks an energetic leader to oversee store operations as needed, train crew, and drive excellent customer service. You will manage daily activities of store associates, handle receiving and stock, and ensure fast, friendly checkout experiences.

You will also open/close the store, secure cash and alarms, onboard and coach associates, and partner with the leadership team to boost sales while controlling expenses.