Shift Lead: Store Ops & Customer Experience

Walgreens; Gurnee (IL); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in the United States is seeking a capable team member to serve as a lead/key holder. You will open and close the store in the absence of management, handle cash tasks, and ensure the floor and stock room are prepared for business.

You will also assist with deliveries and provide a consistently delightful customer experience. Responsibilities include supervising during management absence, coaching teammates, managing pricing, inventory, and store appearance, and supporting stock and

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of store management, including cash handling and ensuring readiness for business.
• Complete returns, refunds, cash drops, and provide change as requested.
• Model and deliver a distinctive and delightful customer experience.
• Assist with vendor deliveries and backdoor access for deliveries.
• Maintain accurate pricing, signage, and basic inventory counts.

Skills

Leadership experience

Customer service

English fluency

Cash handling

Communication

Education

PTCB certification or pharmacy license

Tools

Store systems knowledge

Job description

Walgreens in the United States is seeking a capable team member to serve as a lead/key holder. You will open and close the store in the absence of management, handle cash tasks, and ensure the floor and stock room are prepared for business.

You will also assist with deliveries and provide a consistently delightful customer experience. Responsibilities include supervising during management absence, coaching teammates, managing pricing, inventory, and store appearance, and supporting stock and