Store Lead: Elevate Customer Experience & Operations

Walgreens; Highland (IL); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in the United States is seeking a team member to support store operations, customer service, and inventory control. Responsibilities include opening/closing in the absence of management, cash handling, returns, refunds, and ensuring the floor and stock room are ready for business.

The role emphasizes delivering a distinctive customer experience, engaging with customers, and modeling best practices.

Qualifications

• One year of leadership or retail supervisory experience.
• Fluent in reading, writing, and speaking English.
• Willingness to obtain PTCB certification or state pharmacy license if required.

Responsibilities

• Opens and closes the store in the absence of management and handles cash and start-up tasks.
• Handles returns, refunds, cash drops, and cash register accuracy.
• Delivers a distinctive and delightful customer experience.
• Engages customers, resolves issues, and assists with products and services.
• Maintains inventory accuracy, pricing, and displays; supports backroom and floor readiness.
• Monitors store systems, safety, and regulatory compliance.

Skills

Leadership experience

Retail key holder

English fluency

Education

PTCB certification or pharmacy license

Tools

Store systems knowledge

Job description

Walgreens in the United States is seeking a team member to support store operations, customer service, and inventory control. Responsibilities include opening/closing in the absence of management, cash handling, returns, refunds, and ensuring the floor and stock room are ready for business.

The role emphasizes delivering a distinctive customer experience, engaging with customers, and modeling best practices.