Store Lead: Elevate Customer Experience at Southpoint

Banana Republic; Durham (NC); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

50% merchandise discount

Competitive Paid Time Off

Volunteer hours eligibility

401(k) plan with matching

Employee stock purchase plan

Medical, dental, vision, and life ins.

Job summary

Banana Republic is seeking a store team member to support leadership and drive a best-in-class customer experience. You will role-model selling behaviors, educate customers about loyalty programs, and collaborate with staff to ensure timely completion of tasks across all areas of the store.

You will adapt to a flexible schedule, assist during off-peak hours, and help maintain product lifecycle knowledge while delivering exceptional service to every guest who walks through our doors.

Qualifications

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote customer loyalty by educating customers about our loyalty programs.
• All leads are expected to become experts of the brand's selling behaviors by role modeling these behaviors with every customer who walks through our doors and allowing us to provide an exceptional customer experience.

Responsibilities

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote customer loyalty by educating customers about our loyalty programs.
• All leads are expected to become experts of the brand's selling behaviors by role modeling these behaviors with every customer who walks through our doors and allowing us to provide an exceptional customer experience.
• Support sales leader during (non-peak) hours, with the customer as the primary focus
• Support the store leadership team by collaborating effectively with employees and ensuring work tasks are completed in a timely and efficient manner
• Build and share expertise in the product lifecycle
• Support completion of work before or after the store operating hours, inclusive of opening and/or closing checklists
• Leverage omni-channel to deliver a frictionless customer experience.
• Ensure all compliance standards are met.

Skills

Customer focus

Clear communication

Tech savviness

Continuous improvement

Flexible schedule

Lifts up to 30 lbs

Job description

Banana Republic is seeking a store team member to support leadership and drive a best-in-class customer experience. You will role-model selling behaviors, educate customers about loyalty programs, and collaborate with staff to ensure timely completion of tasks across all areas of the store.

You will adapt to a flexible schedule, assist during off-peak hours, and help maintain product lifecycle knowledge while delivering exceptional service to every guest who walks through our doors.