Store Lead: Customer Experience & Operations

Banana Republic; Mebane (NC); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Merchandise discount

Competitive PTO

Volunteer hours

401(k) with match

Employee stock purchase plan

Medical/dental/vision

Job summary

Banana Republic in North Carolina is seeking a customer-focused team member to support store leadership and deliver a best-in-class shopping experience. You will role model selling behaviors, educate customers on loyalty programs, and collaborate with colleagues to maintain productivity, accuracy, and brand standards across operations and omni-channel initiatives.

Flexibility to work various shifts, ability to lift up to 30 pounds, and a commitment to inclusive service are essential as you help

Qualifications

• Customer service orientation
• Ability to work in a fast-paced retail environment
• Clear and direct communication of expectations
• Comfort with using technology to engage customers and team

Responsibilities

• Treat all customers and employees with respect and contribute to a positive work environment
• Educate customers about loyalty programs
• Model selling behaviors to deliver an exceptional customer experience
• Support store leadership during non-peak hours with the customer as the focus
• Collaborate with employees to complete tasks efficiently
• Build product lifecycle expertise
• Assist with opening/closing tasks and hours
• Leverage omni-channel to create a frictionless customer experience
• Ensure compliance standards are met

Job description

Banana Republic in North Carolina is seeking a customer-focused team member to support store leadership and deliver a best-in-class shopping experience. You will role model selling behaviors, educate customers on loyalty programs, and collaborate with colleagues to maintain productivity, accuracy, and brand standards across operations and omni-channel initiatives.

Flexibility to work various shifts, ability to lift up to 30 pounds, and a commitment to inclusive service are essential as you help