Retail Team Lead: Elevate Customer Experience & Sales

Banana Republic; Thornton (CO); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Merchandise discount

Paid Time Off

401(k) with company matching

Employee stock purchase plan

Medical, dental, vision insurance

Volunteer hours

Job summary

Banana Republic is seeking an engaged retail professional to support store leadership and uphold top customer experiences. You will role model selling behaviors, reinforce loyalty programs, and lead tasks to keep revenue and service standards high.

The role requires 1-3 years in retail management, strong communication, and flexibility to work evenings, weekends, and holidays. Expect collaboration with teams and a focus on coaching and exceptional customer interactions.

Qualifications

• 1-3 years of retail management experience.
• High school graduate or equivalent.
• Excellent communication with customers and your team to meet goals.
• Thrives in a fast-paced retail environment.
• Willing to travel as required.
• Legally authorized to work in the United States; no visa sponsorship needed.
• Flexible schedule including evenings, overnight shifts, weekends, and holidays.
• Able to perform essential functions including standing, walking, lifting up to 30 pounds.

Responsibilities

• Treat all customers and employees with respect and contribute to a positive work environment.
• Educate customers about loyalty programs.
• Lead by example to model selling behaviors to deliver an exceptional customer experience.
• Support sales leader during non-peak hours with the customer as the primary focus.
• Collaborate with leadership and ensure tasks are completed efficiently.
• Build and share product lifecycle expertise.
• Complete work before or after store hours, including opening/closing checklists.
• Leverage omni-channel to provide a frictionless customer experience.
• Ensure all compliance standards are met.

Skills

Retail management

Communication

Coaching & mentoring

Travel readiness

Fast-paced environment

Education

High school diploma

Tools

POS systems

Job description

Banana Republic is seeking an engaged retail professional to support store leadership and uphold top customer experiences. You will role model selling behaviors, reinforce loyalty programs, and lead tasks to keep revenue and service standards high.

The role requires 1-3 years in retail management, strong communication, and flexibility to work evenings, weekends, and holidays. Expect collaboration with teams and a focus on coaching and exceptional customer interactions.