Retail Store Lead — Elevate Customer Experience

Banana Republic; Denver (CO); On-site; USD 27,000 - 32,000; Full time

Benefits offered by this job

Merchandise discount

Paid Time Off

Volunteer hours

401(k) plan

Employee stock purchase plan

Medical, dental, vision and life ins.

See more benefits

Equal opportunity employer

Job summary

Banana Republic is seeking a customer-focused team member to support store leadership and deliver a best-in-class shopping experience. You will educate customers on loyalty programs, model brand selling behaviors, and help maintain store productivity across responsibilities and tasks.

You will collaborate with colleagues to ensure timely completion of tasks, support opening/closing procedures, and leverage omni-channel tools to create a seamless customer journey while upholding compliance

Qualifications

• Demonstrate strong customer service focus and effective communication

Responsibilities

• Consistently treat all customers and employees with respect and contribute to a positive work environment
• Promote customer loyalty by educating customers about our loyalty programs
• Lead by example to model brand selling behaviors with every customer
• Support sales leader during non-peak hours with the customer as the primary focus
• Collaborate with the store leadership team to ensure tasks are completed timely and efficiently
• Build and share expertise in the product lifecycle
• Assist with opening and/or closing checklists and after-hours work as needed
• Leverage omni-channel to deliver a frictionless customer experience
• Ensure all compliance standards are met

Job description

Banana Republic is seeking a customer-focused team member to support store leadership and deliver a best-in-class shopping experience. You will educate customers on loyalty programs, model brand selling behaviors, and help maintain store productivity across responsibilities and tasks.

You will collaborate with colleagues to ensure timely completion of tasks, support opening/closing procedures, and leverage omni-channel tools to create a seamless customer journey while upholding compliance