Store Lead: Customer Experience & Team Coach

Banana Republic; North Charleston (SC); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Merchandise discount (50% off)

Competitive PTO

401(k) with company matching

Employee stock purchase plan

Health, dental, vision and life ins.

Job summary

Banana Republic is seeking a store associate to join our leadership-support team in Charleston. You will help implement selling strategies, model outstanding customer service, and collaborate with colleagues to meet store goals.

Your role focuses on delivering a best-in-class customer experience through teamwork and adherence to brand standards. You will support leadership during off-peak hours, help manage tasks, and participate in opening/closing routines, while ensuring omni-channel

Qualifications

• Treat all customers and employees with respect.
• Communicate expectations clearly and directly.
• Ability to learn and engage with brand selling behaviors.
• Flexible schedule including holidays, evenings, overnights, and weekends.
• Able to lift up to 30 pounds.

Responsibilities

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote customer loyalty by educating customers about our loyalty programs.
• Role model brand selling behaviors with every customer to deliver an exceptional experience.
• Support sales leader during non-peak hours, with the customer as the primary focus.
• Collaborate with the leadership team to ensure tasks are completed efficiently.
• Build expertise in the product lifecycle.
• Assist with opening and/or closing checklists and after-hours tasks as needed.
• Leverage omni-channel to deliver a frictionless customer experience.
• Ensure compliance standards are met.

Job description

Banana Republic is seeking a store associate to join our leadership-support team in Charleston. You will help implement selling strategies, model outstanding customer service, and collaborate with colleagues to meet store goals.

Your role focuses on delivering a best-in-class customer experience through teamwork and adherence to brand standards. You will support leadership during off-peak hours, help manage tasks, and participate in opening/closing routines, while ensuring omni-channel