Store Lead – Customer Service & Operations

CVS Health; Grapevine (TX); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

Paid time off

Retirement plan

Wellness programs

Job summary

CVS Health in Grapevine, TX is seeking a Shift Supervisor to support the Store Management team in executing store operations and driving performance. You will lead the store crew when no manager is on site, ensuring smooth opening and closing procedures and a strong customer service experience.

The role emphasizes supervising staff, resolving customer inquiries, and maintaining merchandise presentation while adapting to a flexible schedule, including mornings, overnights, and weekends.

Qualifications

• Deductive reasoning and analytical skills.
• Computer skills.
• Strong communication and supervision abilities.
• Flexibility to work various shifts including early morning, overnight and weekends.

Responsibilities

• Lead store staff in absence of manager or Operations Supervisor.
• Assist customers and resolve questions, problems and complaints, upholding CVS customer service culture.
• Price merchandise, stock shelves and maintain displays per planograms and promotional schedules.
• Ensure opening and closing procedures are completed and store operations run smoothly.

Skills

Deductive reasoning

Analytical skills

Computer skills

Advanced communication skills

Supervision skills

Flexible schedule

Education

High School diploma or equivalent

Job description

CVS Health in Grapevine, TX is seeking a Shift Supervisor to support the Store Management team in executing store operations and driving performance. You will lead the store crew when no manager is on site, ensuring smooth opening and closing procedures and a strong customer service experience.

The role emphasizes supervising staff, resolving customer inquiries, and maintaining merchandise presentation while adapting to a flexible schedule, including mornings, overnights, and weekends.