Shift Lead: Customer Service & Store Ops

CVS Health; Madisonville (TN); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement plan

Wellness programs

Job summary

CVS Health is seeking a Shift Supervisor to support store management and drive execution. You will lead the team when managers aren’t onsite, ensure opening/closing procedures are completed, and uphold service standards across customer interactions and merchandising.

The role emphasizes strong communication, supervision, and flexibility to cover early mornings, overnights, and weekends. Full-time position with comprehensive benefits awaits.

Qualifications

• Deductive reasoning and analytical skills required.
• Strong communication and supervisory abilities expected.
• Ability to work a flexible schedule including early morning, overnight and weekend shifts.

Responsibilities

• Lead store operations in the absence of a manager to ensure smooth execution.
• Assist customers and resolve questions or complaints with a customer-first approach.
• Oversee merchandising tasks: pricing, stocking, displays, and inventory to align with weekly and seasonal plans.
• Maintain confidentiality and uphold company policies in all customer interactions.
• Collaborate with store management and crews to ensure effective communication.

Skills

Deductive reasoning

Analytical skills

Computer skills

Advanced communication

Supervision skills

Flexible schedule

Education

High School diploma or equivalent

Job description

CVS Health is seeking a Shift Supervisor to support store management and drive execution. You will lead the team when managers aren’t onsite, ensure opening/closing procedures are completed, and uphold service standards across customer interactions and merchandising.

The role emphasizes strong communication, supervision, and flexibility to cover early mornings, overnights, and weekends. Full-time position with comprehensive benefits awaits.