Store Lead - Customer Experience & Team Leadership

Good-Day-Farm

Harrisonville (MO)

On-site

USD 50,000 - 70,000

Full time

14 days+

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Job summary

Good-Day-Farm is seeking a Lead to drive store performance, culture, and exceptional customer service in our Missouri locations. The role blends hands‑on leadership, operational know‑how, and cannabis education to empower teams and elevate the customer journey.

The Lead will mentor staff, manage daily operations, oversee inventory and cash processes, and promote loyalty and promotional activities. Strong communication and organizational skills are essential.

Qualifications

In‑depth knowledge of cannabis products, strains, and industry trends.
Strong understanding of local and state regulations governing cannabis operations.
Excellent leadership, communication, and organizational skills.
Strong cash counting skills.

Responsibilities

Leads and assists in training staff and building daily huddles and zone charts.
Models leadership by example, timeliness, and customer‑focused experiences.
Coaches staff and sets standards of success for each member.
Manages day‑to‑day leadership functions and store upkeep.
Promotes team morale, inclusion, and professional growth; participates in events.
Ensures compliance and inventory processes, including vault organization and reconciliation.
Assists in cash handling, nightly deposits, and closing procedures.
Drives sales through customer engagement and product knowledge development.