Store Lead: Customer Experience & Team Coach

The Children's Place; Jackson (NJ); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Paid Sick Time

Employee Discount

401(k) company match

Wellness Reimbursement

Adoption Assistance

Backup care

Job summary

The Children's Place in Jackson, NJ seeks a part-time Store Lead to support the Store Leadership Team with cash-wrap operations, opening/closing procedures, and Leader on Duty duties. The role emphasizes brand representation, customer engagement, and adherence to store standards.

Responsibilities include coaching associates, managing schedules, payroll processing, and maintaining a clean stockroom while ensuring CRE and safety standards.

Qualifications

• High school diploma or equivalent.
• Retail experience preferred but not required.

Responsibilities

• Assist in developing talent through the training of associates, including giving in-the-moment coaching conversations
• Partners with Store Manager to address an performance concerns with associates
• Support and participate in all company training and development initiatives
• Foster a positive work environment and provides direct, objective feedback in a timely manner
• Assess performance and provide the appropriate level of feedback on a daily basis and during the annual performance review process
• Motivate and inspire the associates to build brand loyalty and create a positive store environment for both internal and external customers
• Model, encourage, and demonstrate exceptional customer service behaviors while on the sales floor and maintain high standards throughout the store while ensuring the integrity of the brand
• Represent the company in a professional and positive manner
• Support the management team to maximize productivity through operational and product knowledge, customer service and participating in an completing key store initiatives
• Participate in the Leader on Duty (LOD) program by providing an exceptional customer shopping experience, and driving store profitability while leveraging payroll
• Process payroll weekly
• Modify schedule based on business climate
• Help maintain a clean, organized, and efficient stockroom, adhering to set policies
• Ensure Environment (CRE) Standards & Safety requirements are being met

Skills

Customer engagement

Detail oriented

Prioritization

Team orientation

Feedback

Self-development

Communication

Adaptability

Time management

Microsoft Office

Internal applications

Flexible schedule

Ladder safety

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

The Children's Place in Jackson, NJ seeks a part-time Store Lead to support the Store Leadership Team with cash-wrap operations, opening/closing procedures, and Leader on Duty duties. The role emphasizes brand representation, customer engagement, and adherence to store standards.

Responsibilities include coaching associates, managing schedules, payroll processing, and maintaining a clean stockroom while ensuring CRE and safety standards.