Store Lead: Customer Experience & Team Coach

The Children's Place; Franklin (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

The Children’s Place in Franklin, TN is seeking a Store Lead to support the Store Leadership Team by completing cash-wrap operations, opening and closing procedures, and acting as Leader on Duty (LOD). You will represent the brand, engage customers, maintain store standards, and support teamwork and employee development.

Responsibilities include coaching associates, partnering on performance concerns, supporting training initiatives, providing timely feedback, and ensuring a positive work

Qualifications

• High school diploma or equivalent required.
• 1-3 years retail experience preferred.
• Must be at least 18 years of age.

Responsibilities

• Assist in training associates and providing coaching conversations.
• Partner with Store Manager on performance concerns.
• Support company training and development initiatives.
• Foster a positive work environment and provide timely feedback.
• Assess performance and participate in annual reviews.
• Motivate associates to build brand loyalty and customer experience.
• Model exceptional customer service and maintain brand standards.
• Represent the company professionally to customers and teammates.
• Support leadership to maximize productivity through operations and knowledge.
• Participate in Leader on Duty (LOD) program to drive profitability and manage payroll.
• Process payroll weekly and adjust schedules as needed.
• Maintain a clean, organized stockroom and adherence to CRE standards.

Skills

Customer engagement

Detail oriented

Task prioritization

Team environment

Feedback delivery

Communication

Adaptability

Time management

Microsoft Office

Internal applications

Physical stamina

Education

High school diploma or equivalent

Retail experience (1-3 years)

Must be at least 18 years old

Tools

Microsoft Office

Job description

The Children’s Place in Franklin, TN is seeking a Store Lead to support the Store Leadership Team by completing cash-wrap operations, opening and closing procedures, and acting as Leader on Duty (LOD). You will represent the brand, engage customers, maintain store standards, and support teamwork and employee development.

Responsibilities include coaching associates, partnering on performance concerns, supporting training initiatives, providing timely feedback, and ensuring a positive work