Store Lead: Customer Experience & Sales

Abilene Goodwill Industries; San Angelo (TX); On-site; USD 17,000 - 23,000; Full time

Job summary

Abilene Goodwill Industries, Sherwood Store in San Angelo, TX, seeks a full-time, hourly Store Supervisor to oversee daily operations, assist customers, and lead a team through donation, cash wrap, and storefront activities.

The role emphasizes excellent service, donation processing, sales transactions, and adherence to Goodwill-West Texas standards. Flexibility with hours and duties is required to support continuous operations.

Qualifications

• 6 months Goodwill or supervisory experience required.
• High School/GED preferred.

Responsibilities

• Provide outstanding customer service and greet customers.
• Lead team for donation door, cash wrap and sales floor excellence.
• Ensure donations are accepted and receipts provided to donors.
• Perform all aspects of the donation process for smooth flow of donations.
• Merchandise items and maintain floor design and housekeeping.
• Accurately and efficiently complete sales transactions and train staff.
• Navigate and troubleshoot POS and tagging systems.
• Train staff on the round-up program and mission goals.
• Monitor process flow of donated/new goods and implement improvements.
• Display solid product knowledge of donated goods.
• Lead safety checks and uphold security protocols.
• Maintain records and achieve goals.
• Assist with floor moves and merchandising tasks.
• Monitor stock and replenish merchandise as needed.
• Enforce company policies, signage, pricing and loss prevention.
• Make quick decisions in various situations (emergencies, weather, etc).
• Communicate positively with coworkers and donors.
• Coach and educate new staff and provide ongoing training.
• Monitor staff productivity and schedule issues with Manager.
• Perform other duties as assigned.

Skills

Supervise staff

Motivate employees

Customer communication

POS operation

Tagger system

Education

HS diploma or GED

Tools

POS system

Tagger system

Job description

Abilene Goodwill Industries, Sherwood Store in San Angelo, TX, seeks a full-time, hourly Store Supervisor to oversee daily operations, assist customers, and lead a team through donation, cash wrap, and storefront activities.

The role emphasizes excellent service, donation processing, sales transactions, and adherence to Goodwill-West Texas standards. Flexibility with hours and duties is required to support continuous operations.