Store Lead: Customer Experience & Ops

FedEx Office; Palo Alto (CA); On-site; USD 33,613 - 41,176; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Retirement plan

Tuition reimbursement

Job summary

FedEx Office in Palo Alto, California is looking for a dedicated Store Assistant Manager to lead a team, ensuring a positive customer experience while managing operations. This role requires overseeing production processes and maintaining service quality, alongside team development and conflict resolution.

Ideal candidates should have a high school diploma and at least one year of relevant supervisory experience. Physical ability to stand for long periods and lift 55 pounds is necessary. FedEx Office offers competitive pay and benefits.

Qualifications

• 1+ year of related experience; prior supervisory experience preferred.
• Ability to move and lift 55 pounds.
• Ability to work in a fast-paced environment under substantial pressure.

Responsibilities

• Manage store operations in the absence of the Store Manager.
• Assist in training and developing team members.
• Resolve customer disputes and maintain a professional store environment.
• Oversee shipping-related services and activities.

Skills

Customer experience management

Team supervision

Conflict resolution

Communication skills

Ability to stand for long periods

Education

High school diploma or equivalent

Job description

FedEx Office in Palo Alto, California is looking for a dedicated Store Assistant Manager to lead a team, ensuring a positive customer experience while managing operations. This role requires overseeing production processes and maintaining service quality, alongside team development and conflict resolution.

Ideal candidates should have a high school diploma and at least one year of relevant supervisory experience. Physical ability to stand for long periods and lift 55 pounds is necessary. FedEx Office offers competitive pay and benefits.