Customer Experience & Store Ops Lead

FedEx Group; Milpitas (CA); On-site; USD 33,000 - 40,000; Full time

Job summary

FedEx Office in Milpitas, CA, is seeking a Store Assistant Manager to lead a store business unit with a focus on a consistent, positive customer experience. You will supervise team members, oversee daily operations, and ensure efficient production, retail, and shipping processes.

The role requires high school diploma and at least one year of supervisory experience; training will cover payroll, POS close-out, and adherence to company policies.

Qualifications

• High School diploma or equivalent required.
• At least 1 year of supervisory experience preferred.

Responsibilities

• Lead store operations to deliver a consistent customer experience.
• Assist in supervision and oversight of team members and store processes.
• Oversee shipping, pickup, and quality control activities.
• Participate in payroll processing and POS close-out.
• Maintain a clean, professional store environment and safety standards.

Skills

Customer service

Team supervision

Communication

Education

High School diploma or equivalent

Tools

POS system

Job description

FedEx Office in Milpitas, CA, is seeking a Store Assistant Manager to lead a store business unit with a focus on a consistent, positive customer experience. You will supervise team members, oversee daily operations, and ensure efficient production, retail, and shipping processes.

The role requires high school diploma and at least one year of supervisory experience; training will cover payroll, POS close-out, and adherence to company policies.