Retail Store Lead: Customer Experience & Ops

FedEx Office; Monterey Park (CA); On-site; USD 30,000 - 36,000; Full time

Job summary

FedEx Office in Monterey Park, CA is seeking an Assistant Manager to lead a store team and deliver a consistently excellent customer experience. You will supervise staff, oversee production, retail, and shipping activities, and ensure timely payroll and POS closeouts.

The role emphasizes training, coaching, and maintaining policy adherence within a fast-paced environment. A high school diploma and at least one year of related experience are required.

Qualifications

• High School diploma or equivalent.
• 1+ year of related experience, prior supervisory experience preferred.
• Ability to stand during shift, lift up to 55 pounds, and work in a fast-paced environment.

Responsibilities

• Delivers friendly, expert service to customers and resolves issues to ensure satisfaction.
• Oversees daily store operations and supervises team members to meet goals and policies.
• Manages production, retail, shipping, and quality control processes; coordinates payroll and POS closeout.
• Maintains communication with Store Manager and team to meet deadlines and performance metrics.

Skills

Customer service

Supervisory experience

Team leadership

Communication

Education

High School diploma or equivalent

Job description

FedEx Office in Monterey Park, CA is seeking an Assistant Manager to lead a store team and deliver a consistently excellent customer experience. You will supervise staff, oversee production, retail, and shipping activities, and ensure timely payroll and POS closeouts.

The role emphasizes training, coaching, and maintaining policy adherence within a fast-paced environment. A high school diploma and at least one year of related experience are required.