Store Lead: Customer Experience & Ops

Curaleaf; City of Syracuse (NY); On-site; USD 27,000 - 30,000; Full time

Benefits offered by this job

Career Growth Opportunities

Competitive Pay and Benefits

401(K) Retirement Plan

Life/ Disability Insurance

Parental Leave

Community Involvement

Product Discounts

Referral Bonuses

Job summary

Curaleaf in Syracuse, NY is seeking a Lead Store Associate who will be at the forefront of delivering exceptional customer experiences while guiding and inspiring the store team. As a key player in our retail operations, you'll serve as a brand ambassador, drive performance, and help shape a welcoming, compliant, and high-performing retail store environment.

You will lead and coach the team to achieve KPI goals, execute opening/closing duties, verify IDs, manage inventory, and uphold SOPs and

Qualifications

• Must be 21 years of age or older.
• High School Diploma or GED.
• At least 1 year of experience in a customer-facing or sales environment.
• At least 1 year of experience using point-of-sale (POS) systems and cash handling.
• At least 6 months of leadership experience in a retail environment.
• Minimum of 6 months of hands‑on experience in retail store operations, including but not limited to executing opening and closing procedures, and reconciling cash drawers.
• Curaleaf Team Members need a minimum of 6 months of experience as a Store Associate demonstrating consistent performance.
• Strong leadership and team‑building skills with the ability to coach and motivate others.
• Availability to work a flexible schedule, including evenings, weekends, holidays, and occasional overnights.

Responsibilities

• Lead by example to create a warm, welcoming environment where every guest feels valued, and coach your team to deliver exceptional service with every interaction.
• Empower associates to build meaningful customer relationships through personalized product recommendations and expert guidance.
• Drive consultative selling on the floor by encouraging open-ended questions, active listening, and thoughtful product education.
• Foster a culture of loyalty by guiding the team to enroll guests in our rewards program and capture customer insights that enhance future experiences.
• Support your team in resolving customer concerns with empathy and professionalism, ensuring every challenge becomes an opportunity to build trust.
• Promote a respectful, inclusive, and collaborative workplace—where positivity and teamwork fuel great customer experiences and smooth operations at checkout.
• Execute opening and closing duties, including daily huddles and cash reconciliation.
• Verify customer IDs and maintain accurate POS profiles.
• Ensure inventory integrity through precise transaction processing and order fulfillment.
• Lead inventory counts and participate in overnight audits.
• Maintain a clean, organized, and guest-ready store environment.
• Uphold compliance with SOPs, safety protocols, and state regulations.
• Achieve daily KPI goals through consultative selling and upselling strategies.
• Reinforce customer purchase decisions and highlight complementary products.
• Stay informed on promotions and product updates to deliver a seamless shopping experience.
• Guide and support store associates in daily operations.
• Lead by example in customer service and operational excellence.
• Train new hires and conduct ongoing training sessions.
• Provide real-time coaching and feedback to drive team performance.
• Delegate tasks effectively and act as the go-to leader in the absence of store management.
• Support conflict resolution and promote a positive workplace culture.
• Adapt quickly in a fast-paced environment and take on additional duties as needed.
• Ability to work across all stations within the store, based on business needs.

Skills

Customer service

Leadership

Sales experience

Cash handling

Communication

Team coaching

Education

High School Diploma or GED

Tools

POS systems

Job description

Curaleaf in Syracuse, NY is seeking a Lead Store Associate who will be at the forefront of delivering exceptional customer experiences while guiding and inspiring the store team. As a key player in our retail operations, you'll serve as a brand ambassador, drive performance, and help shape a welcoming, compliant, and high-performing retail store environment.

You will lead and coach the team to achieve KPI goals, execute opening/closing duties, verify IDs, manage inventory, and uphold SOPs and