Lead Sales Associate

Curaleaf; New York (NY); On-site; USD 25,000 - 32,000; Full time

Job summary

Curaleaf is hiring a Lead Store Associate at our Forest Hills, NY location (10718 70th Rd). The role requires full-time hours with open weekday/evening/weekend availability and a starting hourly pay of $19.70 plus tips.

You will lead the store team, deliver exceptional customer experiences, and uphold compliance while driving sales and store performance.

Qualifications

Responsibilities

• Lead by example to create a warm, welcoming environment and coach your team.
• Empower associates to build meaningful customer relationships through personalized product recommendations and expert guidance.
• Drive consultative selling on the floor by encouraging open-ended questions and active listening.
• Foster loyalty by enrolling guests in our rewards program and capturing customer insights for future experiences.
• Resolve customer concerns with empathy and professionalism, turning challenges into trust-building opportunities.
• Maintain a clean, organized store, ensure inventory integrity, and uphold checkout accuracy.

Tools

POS System

Job description

At Curaleaf, we’re redefining the cannabis industry with a strong commitment to quality, expertise, and innovation. As a leading global cannabis provider, our brands—including Curaleaf, Select, and Grassroots—offer premium products and services in both medical and adult-use markets.

Join us at Curaleaf to be part of a high-growth, purpose-driven company that champions corporate social responsibility through our Rooted in Good initiative, supporting community outreach and positive change. Here, you’ll have the opportunity to make a meaningful impact, drive innovation, and help shape the future of cannabis.

Lead Store Associate

Type of Work: Full-Time
Shift Availability: The candidate must have open availability on weekdays, evenings, weekends, and holidays.
Hourly Pay Rate: $19.70/hr + tips
Location: 10718 70th Rd, Forest Hills, NY 11375

About the Role:

As a Lead Store Associate, you'll be at the forefront of delivering exceptional experiences to our customers while guiding and inspiring your team. As a key player in our retail operations, you'll serve as a brand ambassador, drive performance, and help shape a welcoming, compliant, and high-performing retail store environment.

What You’ll Do:

Customer Experience & People

Lead by example to create a warm, welcoming environment where every guest feels valued, and coach your team to deliver exceptional service with every interaction.

Empower associates to build meaningful customer relationships through personalized product recommendations and expert guidance.

Drive consultative selling on the floor by encouraging open-ended questions, active listening, and thoughtful product education.

Foster a culture of loyalty by guiding the team to enroll guests in our rewards program and capture customer insights that enhance future experiences.

Support your team in resolving customer concerns with empathy and professionalism, ensuring every challenge becomes an opportunity to build trust.

Promote a respectful, inclusive, and collaborative workplace—where positivity and teamwork fuel great customer experiences and smooth operations at checkout.

Operational Excellence & Processes

Execute opening and closing duties, including daily huddles and cash reconciliation.

Verify customer IDs and maintain accurate POS profiles.

Ensure inventory integrity through precise transaction processing and order fulfillment.

Lead inventory counts and participate in overnight audits.

Maintain a clean, organized, and guest-ready store environment.

Uphold compliance with SOPs, safety protocols, and state regulations.

Achieve daily KPI goals through consultative selling and upselling strategies.

Reinforce customer purchase decisions and highlight complementary products.

Stay informed on promotions and product updates to deliver a seamless shopping experience.

Leadership & Team Development

Guide and support store associates in daily operations.

Lead by example in customer service and operational excellence.

Train new hires and conduct ongoing training sessions.

Provide real-time coaching and feedback to drive team performance.

Delegate tasks effectively and act as the go-to leader in the absence of store management.

Support conflict resolution and promote a positive workplace culture.

Adapt quickly in a fast‑paced environment