Cannabis Retail Lead: Customer Experience & Ops

Renew Cannabis Co.; Tampa (FL); Sur place; USD 25 000 - 29 000; Plein temps

Avantages offerts par ce poste

Career Growth Opportunities

Competitive Pay and Benefits

Generous PTO and Parental Leave

401(K) Retirement Plan

Life/ Disability Insurance

Community Involvement

Referral Bonuses and Product Discounts

Résumé du poste

Curaleaf is seeking a Lead Store Associate in Tampa to drive exceptional customer experiences and guide a high-performing retail team. You will act as a brand ambassador, mentor staff, and uphold store standards in a compliant, welcoming environment.

You’ll oversee opening/closing, POS accuracy, inventory integrity, and daily operational excellence while delivering strong customer service and sales results.

Qualifications

• Must be 21 years of age or older.
• High School Diploma or GED.
• A minimum of 1 year of experience in a customer-facing or sales environment.
• A minimum of 1 year of experience using point-of-sale (POS) systems and cash handling.
• A minimum of 6 months of leadership experience in a retail environment.
• Minimum of 6 months of hands-on experience in retail store operations, including but not limited to executing opening and closing procedures, and reconciling cash drawers.
• Curaleaf Team Members need a minimum of 6 months of experience as a Store Associate demonstrating consistent performance.

Responsabilités

• Lead by example to create a warm, welcoming environment where every guest feels valued, and coach your team to deliver exceptional service with every interaction.
• Empower associates to build meaningful customer relationships through personalized product recommendations and expert guidance.
• Drive consultative selling on the floor by encouraging open-ended questions, active listening, and thoughtful product education.
• Foster a culture of loyalty by guiding the team to enroll guests in our rewards program and capture customer insights that enhance future experiences.
• Support your team in resolving customer concerns with empathy and professionalism, ensuring every challenge becomes an opportunity to build trust.
• Promote a respectful, inclusive, and collaborative workplace—where positivity and teamwork fuel great customer experiences and smooth operations at checkout.

Connaissances

Customer service

Leadership

POS systems

Cash handling

Communication

Problem solving

Time management

De-escalation

Team motivation

Multitasking

Formation

High School Diploma or GED

Outils

POS software

Description du poste

Curaleaf is seeking a Lead Store Associate in Tampa to drive exceptional customer experiences and guide a high-performing retail team. You will act as a brand ambassador, mentor staff, and uphold store standards in a compliant, welcoming environment.

You’ll oversee opening/closing, POS accuracy, inventory integrity, and daily operational excellence while delivering strong customer service and sales results.