Store Lead: Customer Experience & Operations

POP MART; Washington (District of Columbia); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401k

Health insurance

PTO leave

Paid sick leave

Family leave

Job summary

POP MART in the United States is seeking an Assistant Store Manager to lead daily store operations, open and close procedures, and ensure a superior customer experience. You will mentor Brand Associates, manage a duty manager schedule, and coordinate with the Store Manager on standards and training.

This role emphasizes in-store events, visual merchandising, inventory checks, and achievement of sales KPIs across key products like Blind boxes, MEGA and accessories.

Qualifications

• Retail industry knowledge, skills, and abilities.
• Ability to lift large boxes up to 50 lbs.
• Confidence and comfort engaging customers to deliver great customer experience.
• More than 2 years of store leadership experience in retail.
• High level of ethics, values, integrity, and trust.
• Experience working independently in an ambiguous environment with minimal supervision.
• Demonstrated ability to use data and metrics to back up assumptions and implement effective solutions.
• Ability to adapt to a fast-paced environment and implement new standardization directives.
• You are 18 years old or older.

Responsibilities

• Manage a team of Brand Associates setting expectations, goals, and developing talent.
• Act as the manager on duty in the store, focusing on delivering results while enabling a positive customer and employee experience.
• Maintain a clean, organized, and safe store environment for customers, employees, and store products.
• Set high store standards that reflect company brand image, values, and culture.
• Subject matter expert on POP MART core business information including POP MART's characters information, products, and company history information.
• Support company marketing events such as in-store events, Pop-up events, conventions, and new store openings.
• Support RoboShop business as needed and follow up with in-store RoboShop employees and partners as needed.
• Improve sales performance and meet KPIs such as store conversion, units per transaction, and dollars per transaction.

Skills

Store leadership

Customer service

Data-driven decisions

Retail experience

Ethics & integrity

Ambiguity handling

Team development

Education

High School Diploma

Job description

POP MART in the United States is seeking an Assistant Store Manager to lead daily store operations, open and close procedures, and ensure a superior customer experience. You will mentor Brand Associates, manage a duty manager schedule, and coordinate with the Store Manager on standards and training.

This role emphasizes in-store events, visual merchandising, inventory checks, and achievement of sales KPIs across key products like Blind boxes, MEGA and accessories.