Store Lead: Customer Experience & Operations

Walgreens; Towson (MD); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking a dedicated team member to perform store opening/closing duties in the absence of management, manage cash handling, assist customers, and support inventory and pricing accuracy. The role emphasizes delivering a distinctive customer experience and maintaining store standards.

The position requires one year of leadership or supervisory experience and fluency in English. Pharmacy-related certifications or licenses are considered advantageously, with opportunities for growth

Qualifications

• One year of prior leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of management, handling cash and startup procedures.
• Greet customers, assist with products and services, and resolve issues to ensure a positive experience.
• Maintain pricing accuracy, inventory, and store appearance, including backroom organization.
• Assist with vendor deliveries and backdoor access, including coordination with warehouse.
• Provide leadership and coaching to team members and communicate tasks in manager's absence.
• Ensure compliance with state regulations on regulated products and complete bag checks for team members.

Skills

Leadership experience

Fluent English

Education

PTCB certification or pharmacy license

Job description

Walgreens is seeking a dedicated team member to perform store opening/closing duties in the absence of management, manage cash handling, assist customers, and support inventory and pricing accuracy. The role emphasizes delivering a distinctive customer experience and maintaining store standards.

The position requires one year of leadership or supervisory experience and fluency in English. Pharmacy-related certifications or licenses are considered advantageously, with opportunities for growth