Store Assistant Manager: Customer Experience Leader

FedEx Office; Orlando (FL); On-site; USD 34,000 - 52,000; Full time

Job summary

FedEx Office is seeking a Store Assistant Manager in Orlando to lead the store business unit and ensure a consistent, positive customer experience. You will assist in supervising team members, overseeing production and retail processes, and supporting payroll and POS close-out.

The role requires adapting to a fast-paced environment while maintaining quality and service standards. The position emphasizes coaching, development of staff, and meeting daily/weekly goals, with responsibilities across

Qualifications

• High School diploma or equivalent education.
• 1+ year of related experience; prior supervisory experience preferred.
• For new hires, must meet all FedEx Office employment qualifications in force at time of hiring.
• For current FedEx Office team members, transfer requirements apply.

Responsibilities

• Provides friendly, expert customer service to all customers.
• Supervises store team during assigned shifts.
• Oversees production, retail, self-service, and shipping processes.
• Assists Store Manager with payroll, POS close-out, and daily operations.
• Maintains a clean, professional store environment and ensures safety and quality checks.

Skills

Customer service

Leadership

Communication

Team supervision

Problem solving

Education

High School diploma

Job description

FedEx Office is seeking a Store Assistant Manager in Orlando to lead the store business unit and ensure a consistent, positive customer experience. You will assist in supervising team members, overseeing production and retail processes, and supporting payroll and POS close-out.

The role requires adapting to a fast-paced environment while maintaining quality and service standards. The position emphasizes coaching, development of staff, and meeting daily/weekly goals, with responsibilities across