Store Lead: Customer Experience & Operations

Walgreens; Madeira (OH); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Ohio seeks a reliable team member for a key holder role to cover gaps in management, open/close the store, and handle cash tasks. You will assist with deliveries, maintain accurate registers, and help ensure a welcoming customer experience. Collaboration with management is essential for pricing, merchandising, and store upkeep.

The position emphasizes leadership, English fluency, and a commitment to customer service as part of daily operations in a fast-paced retail environment.

Qualifications

• One year of leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management and handles required cash/stock checks.
• Completes product returns, refunds, cash drops, and provides change as requested.
• Models and delivers a distinctive customer experience.
• Engages customers, assists with products and services, and resolves issues.
• Shares customer service best practices with team members.
• Hold store keys to open/close without management; assist with vendor deliveries.
• Register sales accuracy, price verifications, and voids documentation.
• Assist with displays, pricing, and basic merchandising.
• Maintain inventory accuracy across departments and stockroom.
• Ensure signage and local regulations compliance; assist with bookkeeping tasks.

Skills

Leadership

Retail experience

Customer service

English fluency

Cash handling

Education

PTCB certification or pharmacy license

Job description

Walgreens in Ohio seeks a reliable team member for a key holder role to cover gaps in management, open/close the store, and handle cash tasks. You will assist with deliveries, maintain accurate registers, and help ensure a welcoming customer experience. Collaboration with management is essential for pricing, merchandising, and store upkeep.

The position emphasizes leadership, English fluency, and a commitment to customer service as part of daily operations in a fast-paced retail environment.