Shift Lead: Store Ops & Customer Experience

Walgreens; Mansfield (OH); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Mansfield, OH is hiring a Store Associate to support opening and closing duties, cash handling, and customer service. You will assist with inventory, pricing, and merchandising while ensuring a clean, organized store environment. The role requires one year of leadership or key holder experience and fluent English.

Pharmacy licensure or PTCB certification is preferred where state rules apply. The position emphasizes delivering a delightful customer experience, proactive service, and

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Fluent reading, writing, and speaking English.
• Knowledge of store inventory control.
• PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of management, handles cash and required systems start-ups.
• Completes returns, refunds, cash drops, and ensures proper register records.
• Models and delivers a distinctive customer experience for shoppers.
• Maintains store inventory counts and supports pricing and signage tasks.
• Assists with vendor deliveries, backdoor access, and order processing.
• Assists with merchandising, displays, and store cleanliness.

Skills

Leadership

Retail key holder

Customer service

Communication

English fluency

Education

Pharmacy license/PTCB certification

Tools

Point of Sale (POS) systems

Inventory management systems

Job description

Walgreens in Mansfield, OH is hiring a Store Associate to support opening and closing duties, cash handling, and customer service. You will assist with inventory, pricing, and merchandising while ensuring a clean, organized store environment. The role requires one year of leadership or key holder experience and fluent English.

Pharmacy licensure or PTCB certification is preferred where state rules apply. The position emphasizes delivering a delightful customer experience, proactive service, and