Store Lead: Customer Experience & Operations

Walgreens Co.; Jasper (GA); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens Co. is seeking a team member to support store operations and customer service. You will open and close the store, handle cash, process returns, refunds, and price changes, and ensure the floor and stockroom are ready for the day.

You will engage customers, resolve issues, and model Walgreens service traits to deliver a distinctive and delightful experience while working with the team to maintain store standards and compliance.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Fluent reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including system start-ups and cash handling.
• Completes product returns, refunds, cash drops, and provides change to registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers by greeting them and offering assistance with products and services.
• Resolves customer issues to ensure a positive experience.
• Maintains store keys, pricing, and signs; supports inventory and displays.
• Assists with back office tasks and ensures compliance with policies.

Skills

Leadership experience

Customer service

English fluency

Education

PTCB certification

Job description

Walgreens Co. is seeking a team member to support store operations and customer service. You will open and close the store, handle cash, process returns, refunds, and price changes, and ensure the floor and stockroom are ready for the day.

You will engage customers, resolve issues, and model Walgreens service traits to deliver a distinctive and delightful experience while working with the team to maintain store standards and compliance.