Store Lead: Customer Experience & Operations

Walgreens Co.; Franklin (OH); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens Co. is seeking a team member to open and close the store when management is not available, ensuring all systems start-ups, cash handling, and floor and stock room readiness.

You will handle refunds, cash drops, and price adjustments while delivering a distinctive customer experience. Responsibilities include engaging customers, assisting with products and services, and maintaining accurate records.

Qualifications

• One year of leadership, supervisory, or retail key holder experience required.
• Fluent reading, writing, and speaking English required (except in Puerto Rico).

Responsibilities

• Open and close the store in the absence of management and ensure all systems start‑ups, cash handling, and floor/stock room readiness.
• Process product returns, order voids, refunds, cash drops to the safe, and provide change to registers.
• Model and deliver a distinctive and delightful customer experience.
• Engage customers by greeting and assisting with products and services, resolving issues to ensure satisfaction.
• Coordinate with management when present and communicate assigned tasks to team members.

Skills

Leadership experience

English fluency

Job description

Walgreens Co. is seeking a team member to open and close the store when management is not available, ensuring all systems start-ups, cash handling, and floor and stock room readiness.

You will handle refunds, cash drops, and price adjustments while delivering a distinctive customer experience. Responsibilities include engaging customers, assisting with products and services, and maintaining accurate records.