Shift Lead — Retail Operations & Customer Experience

Walgreens; Roseville (MI); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking a retail professional to open and close the store in the absence of management, handle cash, and ensure the floor and stock room are ready for the business day. You will also support back-door deliveries and essential financial tasks to keep operations smooth.

The role emphasizes delivering a distinctive customer experience, engaging with customers, and modeling best practices for service, pricing, and merchandising while maintaining inventory and basic store maintenance.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including cash handling and ensuring readiness for the business day.
• Completes product returns, order voids, customer refunds, and cash drops to the safe.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers by greeting them and offering assistance with products and services, resolving issues as needed.
• Maintains inventory accuracy and assists with pricing and displays.

Skills

Leadership experience

Retail key holder

Education

PTCB certification / pharmacy license

Job description

Walgreens is seeking a retail professional to open and close the store in the absence of management, handle cash, and ensure the floor and stock room are ready for the business day. You will also support back-door deliveries and essential financial tasks to keep operations smooth.

The role emphasizes delivering a distinctive customer experience, engaging with customers, and modeling best practices for service, pricing, and merchandising while maintaining inventory and basic store maintenance.