Store Lead - Customer Experience & Operations

Five Below; Frederick (MD); On-site; USD 18,000 - 26,000; Full time

Job summary

Five Below in Frederick, MD is seeking an hourly Store Leader to supervise daily store operations and guest service. You will train crews, manage opening/closing tasks, and ensure outstanding customer experiences. The role requires at least 1 year of management experience and strong communication skills.

Join a fast-paced team focused on high-energy service, merchandising, and cost control. Flexible scheduling, weekend availability, and growth opportunities are offered within the Five Below

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Wow customers through personal contact and friendly service.
• Train crew on the BEST customer service experience for fast, friendly checkout.
• Oversee daily activities of store associates ensuring effective performance and service quality.
• Assist with receiving, unpacking, and organizing new stock for the sales floor.
• Act as Manager on Duty, overseeing store operations, staff management, and urgent issues.
• Open/close the store, secure cash, lock doors, set alarms, and ensure smooth daily operation.
• Support onboarding and training of associates on policies, product knowledge, and procedures.
• Drive store sales and control expenses by optimizing merchandising and staff performance.
• Collaborate with store leadership on merchandising procedures and operations.
• Perform store maintenance including cleaning, trash, and stock room upkeep.

Skills

Customer service

Multi-tasking

Creative thinking

Composure under pressure

Verbal and written communication

Education

High School Diploma or Equivalent

College experience preferred

Job description

Five Below in Frederick, MD is seeking an hourly Store Leader to supervise daily store operations and guest service. You will train crews, manage opening/closing tasks, and ensure outstanding customer experiences. The role requires at least 1 year of management experience and strong communication skills.

Join a fast-paced team focused on high-energy service, merchandising, and cost control. Flexible scheduling, weekend availability, and growth opportunities are offered within the Five Below