Customer Experience & Store Ops Lead

Five Below; Rockville (MD); On-site; USD 21,000 - 30,000; Part time

Job summary

Five Below is hiring in Rockville, MD for an hourly leadership role. You will train crew, oversee daily store activities, and ensure exceptional customer service at the checkout.

You may open/close the store and manage operations with the store leadership team to optimize merchandising and costs. The position requires at least 1 year of management experience, strong communication, and multitasking abilities.

Qualifications

• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check-out experience.
• Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
• Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor.
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
• Occasionally manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
• Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
• Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room

Skills

Customer service

Leadership

Communication

Multi-tasking

Creativity

Education

High School Graduate (or equivalent)

Job description

Five Below is hiring in Rockville, MD for an hourly leadership role. You will train crew, oversee daily store activities, and ensure exceptional customer service at the checkout.

You may open/close the store and manage operations with the store leadership team to optimize merchandising and costs. The position requires at least 1 year of management experience, strong communication, and multitasking abilities.