Shift Lead - Customer Experience & Store Operations

Walgreens; Acton (MA); On-site; USD 25,000 - 32,000; Full time

Job summary

Walgreens Co. is seeking a capable team member to open and close the store when management is unavailable, handling cash, start-up of required systems, and stock room readiness.

You will greet customers, assist with products and services, and strive to deliver a distinctive Walgreens experience. Responsibilities include processing returns and refunds, managing price changes, supporting displays, inventory accuracy, and coordination with store operations.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including systems start-ups and cash handling.
• Completes product returns, refunds, and cash drops to the safe; provides change to cash registers.
• Engages customers to deliver a distinctive and delightful customer experience.
• Assists with inventory, pricing, and displays; ensures signage and local regulations compliance.
• Registers sales, documents scanning errors and price verifications; supports backroom operations.

Skills

Leadership

Retail experience

Customer service

English fluency

Job description

Walgreens Co. is seeking a capable team member to open and close the store when management is unavailable, handling cash, start-up of required systems, and stock room readiness.

You will greet customers, assist with products and services, and strive to deliver a distinctive Walgreens experience. Responsibilities include processing returns and refunds, managing price changes, supporting displays, inventory accuracy, and coordination with store operations.