Store Operations Lead - Customer Experience

FedEx Office and Print Services; Coral Gables (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

FedEx Office, located in Coral Gables, FL, seeks an Assistant Store Manager to lead a store business unit, ensuring a consistent, positive customer experience while overseeing production, retail, and shipping processes. You will support the Store Manager and supervise team members, driving smooth daily operations and customer satisfaction.

The role emphasizes coaching, payroll management, scheduling, and inventory control to meet company standards, with a focus on a fast-paced retail environment.

Qualifications

• High School diploma or equivalent.
• 1+ year of related experience; supervisory experience preferred.

Responsibilities

• Lead store operations to ensure a positive customer experience across production, retail, self-service, and shipping.
• Supervise and coach team members, monitor goals, provide feedback, and assist in hiring and staffing.
• Coordinate payroll, scheduling, and daily close-out activities; manage inventory and supplies.

Skills

Customer service

Supervisory

Education

High School diploma or equivalent

Job description

FedEx Office, located in Coral Gables, FL, seeks an Assistant Store Manager to lead a store business unit, ensuring a consistent, positive customer experience while overseeing production, retail, and shipping processes. You will support the Store Manager and supervise team members, driving smooth daily operations and customer satisfaction.

The role emphasizes coaching, payroll management, scheduling, and inventory control to meet company standards, with a focus on a fast-paced retail environment.