Store Lead: Customer Experience & Coaching

The Children’s Place Inc.; Menlo Park (CA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Paid sick time

Employee discount

401(k) with company match

Wellness reimbursement

Adoption assistance

Backup care (kids/pets/elderly)

Voluntary benefits

Employee assistance program

Job summary

The Children’s Place Inc. in Edison, New Jersey is seeking a Store Lead to support the Store Leadership Team with cash-wrap operations, opening/closing procedures, and Leader on Duty (LOD) duties. You will engage customers, uphold brand standards, train staff, and contribute to store profitability.

You will coach associates, manage scheduling, payroll, and create a positive work environment while delivering exceptional customer service on the sales floor.

Qualifications

• High school diploma or equivalent.
• 1-3 years previous retail experience.
• Must be at least 18 years of age.

Responsibilities

• Assist in developing talent through coaching and training.
• Partner with Store Manager to address performance concerns.
• Support company training and development initiatives.
• Provide timely, objective feedback to teammates.
• Motivate staff to build brand loyalty and a positive environment.
• Deliver exceptional customer service on the sales floor.
• Represent the company professionally and maintain store standards.
• Process payroll weekly and adjust schedules as needed.
• Maintain clean, organized stockroom and ensure CRE/Safety standards.

Skills

Customer engagement

Detail oriented

Prioritize tasks

Team player

Effective communicator

Flexible schedule

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

The Children’s Place Inc. in Edison, New Jersey is seeking a Store Lead to support the Store Leadership Team with cash-wrap operations, opening/closing procedures, and Leader on Duty (LOD) duties. You will engage customers, uphold brand standards, train staff, and contribute to store profitability.

You will coach associates, manage scheduling, payroll, and create a positive work environment while delivering exceptional customer service on the sales floor.