Store Lead & Customer Experience Coach

The TJX Companies, Inc.; Town of Riverhead (NY); On-site; USD 26,000 - 27,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Child care & cell phone discounts

Pet & legal insurance

Referral bonuses

Job summary

HomeGoods in Riverhead, NY is seeking a Key Carrier to support store leadership, stepping in as Manager on Duty as needed. The role emphasizes exceptional customer service, teamwork, and adherence to company policies, with open availability including nights and weekends.

You will help maintain store operations, coach Associates, and ensure opening/closing procedures are followed. Previous retail experience and ability to multi-task are valued as you contribute to a safe, efficient shopping

Qualifications

• Able to work a flexible schedule, including nights and weekends.
• Team player, working effectively with peers and supervisors.
• Able to respond appropriately to changes in direction or unexpected situations.
• Knowledge of company standard software, systems, and procedures.
• Knowledge of merchandise flow in stores.
• Proven problem solving skills.
• Able to coach, delegate, and follow-up on multiple people/tasks.
• Able to act quickly under challenging circumstances.
• Capable of multi-tasking.
• Superior communication and organizational skills with attention to detail.
• 1 year retail, 6 months leadership experience.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Acts as Manager on Duty adhering to company policy and procedure
• Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed
• Addresses immediate customer service issues and provides appropriate coaching to Associates
• Exercises discretion regarding customer service policies to satisfy customers
• Maintains accurate Associate coverage in service areas for a positive customer experience
• Ensures Associates adhere to all operational procedures
• Ensures opening/closing procedures are executed according to company guidelines
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Provides feedback, recognition and coaching to Associates
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Flexible schedule

Team player

Adaptability

Merchandise flow

Problem solving

Coaching

Delegation

Multi-tasking

Communication

Organization

Attention to detail

Retail experience

Job description

HomeGoods in Riverhead, NY is seeking a Key Carrier to support store leadership, stepping in as Manager on Duty as needed. The role emphasizes exceptional customer service, teamwork, and adherence to company policies, with open availability including nights and weekends.

You will help maintain store operations, coach Associates, and ensure opening/closing procedures are followed. Previous retail experience and ability to multi-task are valued as you contribute to a safe, efficient shopping