Store Lead & Customer Experience Manager

FedEx Office; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

FedEx Office in Houston, TX seeks a Store Assistant Manager to lead a store business unit, ensuring a consistent customer experience and strong team performance. You will assist in supervising all staff, oversee production, retail, self-service, and shipping activities, and drive quality control measures to meet KPIs.

The role emphasizes coaching, payroll oversight, and daily close-out of POS, with a focus on maintaining a professional store environment and delivering fast, accurate service.

Qualifications

• High School diploma or equivalent required.
• 1+ year of related experience; supervisory experience preferred.
• Ability to stand during shift and lift up to 55 pounds.
• Strong customer service and team leadership skills.

Responsibilities

• Lead store operations to ensure a positive customer experience across production, retail, and shipping.
• Assist Store Manager and supervise team members on assigned shifts.
• Oversee payroll and daily close-out of POS and support scheduling.
• Provide coaching and feedback to team members and ensure policy compliance.
• Maintain a clean, professional store environment and monitor quality controls.

Skills

Customer service

Supervisory experience

Communication skills

Education

High School diploma or equivalent

Job description

FedEx Office in Houston, TX seeks a Store Assistant Manager to lead a store business unit, ensuring a consistent customer experience and strong team performance. You will assist in supervising all staff, oversee production, retail, self-service, and shipping activities, and drive quality control measures to meet KPIs.

The role emphasizes coaching, payroll oversight, and daily close-out of POS, with a focus on maintaining a professional store environment and delivering fast, accurate service.